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Data Deletion Instructions

Effective date: 6 July 2026

You can have your data removed from uni-msg at any time using any of the three methods below. Every method results in the same outcome: we complete the deletion and confirm it within 30 days of the request.

How to request deletion

  1. In-app workspace deletion. Sign in and go to Settings → Workspace → Delete workspace. This removes your conversations, contacts, templates, media and Meta connections within 30 days. Only the workspace owner can perform this action, and it cannot be undone.
  2. Email request. Email [email protected] from the email address associated with your uni-msg account, with the subject line “Data deletion request”. We verify the request, carry out the deletion, and send you written confirmation of completion within 30 days.
  3. Revoke access via Facebook. In your Facebook Business Integrations settings, remove uni-msg. This immediately revokes our access to your WhatsApp Business data through Meta’s APIs. Then request deletion of the data already stored with us using method 1 or 2 above.

What gets deleted

A completed deletion removes all workspace data we hold, including:

  • conversations and message history;
  • contacts and their attributes;
  • media attachments (images, video, audio, documents);
  • message templates created in uni-msg;
  • encrypted Meta access tokens and the associated WhatsApp Business connection records.

What may be retained

We may retain a limited set of records after deletion where the law requires it:

  • invoices and billing records required by tax and accounting law;
  • audit logs we are legally required to keep.

Retained records are kept only for as long as the applicable law requires, are access-restricted, and are never used for any other purpose.

Questions

If you have any question about deletion, or want to check the status of a request, contact [email protected]. For details on how we handle data generally, see our Privacy Policy.

This document is provided by uni-msg; consult your counsel for jurisdiction-specific requirements.